INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long will it take to receive my order?

Orders are usually processed within 1–2 business days. Delivery within Sri Lanka typically takes 3–5 working days, depending on your location and courier service availability.

Can I exchange or return an item?

Yes. We accept returns and exchanges within 7 days of delivery, provided the item is unworn, unwashed, has all original tags attached, and is returned in its original packaging. Please refer to our Refund & Returns Policy for full details.


 

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for eligible locations within Sri Lanka. You can select this option during checkout if it is available for your delivery area.


 

How can I track my order?

Once your order has been dispatched, we will send you a confirmation email or message with your shipment details. If you have any questions about your order status, you can also contact our customer support team.

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item. We will review the issue and arrange a replacement, exchange, or refund where applicable.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS