Last Updated: July 25, 2026

At Luna Felton, we want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.

Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order.

To be eligible, the item must:

  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be accompanied by your order confirmation or proof of purchase.

To request a return or exchange, please contact us at support@lunafelton.com before sending your item back. Returns sent without prior approval may not be accepted.

Exchanges

You may exchange an item for:

  • A different size.
  • A different colour (subject to availability).
  • Another product of equal or greater value (any price difference must be paid).

Exchange requests are subject to product availability.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the item. We will review your request and arrange a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items that have been worn, washed, altered, or damaged after delivery.
  • Products without original tags or packaging.
  • Sale, clearance, or promotional items.
  • Gift cards or gift vouchers.
  • Personalized or custom-made products.

Refunds

Refunds are only issued in the following situations:

  • The item received is damaged or defective.
  • The wrong item was delivered.
  • Your order cannot be fulfilled due to stock unavailability.

Once we receive and inspect the returned item, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method. Please allow 7–10 business days for the refund to be processed. The time taken for the funds to appear in your account may vary depending on your bank or payment provider.

Shipping Costs

Unless the return is due to our error (such as a damaged, defective, or incorrect item), the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is due to our mistake.

Need Assistance?

If you have any questions regarding returns, exchanges, or refunds, please contact us.

Luna Felton

Website: https://www.lunafelton.com

Email: support@lunafelton.com