Last Updated: July 25, 2026

At Luna Felton, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you use our website, we may collect information such as:

  • Your name, email address, phone number, and delivery or billing address.

  • Account details, including your login credentials and preferences.

  • Order information, including purchases, returns, exchanges, and payment confirmations.

  • Communications you send to us through email, contact forms, or customer support.

  • Technical information such as your IP address, browser type, device information, and website usage.

How We Collect Information

We collect information in several ways:

  • Information you provide directly when placing an order, creating an account, or contacting us.

  • Information collected automatically through cookies and similar technologies while you browse our website.

  • Information provided by trusted third-party service providers that help us operate our business.

How We Use Your Information

Your information helps us:

  • Process and deliver your orders.

  • Manage your account and order history.

  • Provide customer support.

  • Improve our website, products, and services.

  • Send updates about your orders and important service notifications.

  • Share promotional offers and marketing communications where permitted.

  • Protect our website against fraud and unauthorized activity.

  • Meet our legal and regulatory obligations.

Sharing Your Information

We only share your information when necessary to operate our business, including with:

  • Payment providers to securely process transactions.

  • Delivery partners to ship your orders.

  • Service providers who support our website, analytics, marketing, and customer service.

  • Government authorities or legal bodies where required by law.

  • Third parties involved in a business restructuring, merger, or acquisition.

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, improve website functionality, and understand how visitors use our website.

You can manage or disable cookies through your browser settings at any time.

Data Security

We use appropriate technical and organizational safeguards to protect your personal information. While we work hard to keep your data secure, no online system can guarantee complete security.

Data Retention

We retain your personal information only for as long as it is necessary to provide our services, comply with legal obligations, resolve disputes, and maintain our business records.

Your Privacy Choices

Subject to applicable laws, you may request to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Unsubscribe from promotional communications.

  • Request a copy of your personal information.

To make any of these requests, please contact us using the details below.

Children’s Privacy

Our website is intended for individuals aged 16 and above. We do not knowingly collect personal information from children.

External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. Any updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Luna Felton

Website: https://www.lunafelton.com

Email: support@lunafelton.com