Delivery Policy
Last Updated: July 25, 2026
At Luna Felton, we aim to deliver your order as quickly and safely as possible.
Order Processing
Orders are usually processed within 1–2 business days after payment confirmation.
During promotional periods, public holidays, or high order volumes, processing times may be slightly longer.
Once your order has been dispatched, you will receive a notification with your tracking details, where available.
Local Delivery (Sri Lanka)
We currently deliver to all areas within Sri Lanka.
Please ensure that your delivery address, contact number, and postal code are entered correctly at checkout. Luna Felton is not responsible for delays resulting from incorrect or incomplete shipping information.
Delivery Charges
| Order Value | Delivery Fee | Estimated Delivery Time |
|---|---|---|
| Rs. 8,000 and above | Free | 3–5 Working Days |
| Below Rs. 8,000 | Rs. 250 | 3–5 Working Days |
Cash on Delivery (COD) is available for eligible locations.
Deliveries are made only on business days. Orders placed on weekends or public holidays will be processed on the next business day.
International Delivery
International shipping may be available to selected countries.
Delivery charges and estimated delivery times vary depending on the destination and will be calculated during checkout.
Customers are responsible for any customs duties, taxes, or import charges imposed by their country’s customs authorities.
Delivery Delays
While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Adverse weather conditions
- Public holidays
- Courier service delays
- Customs clearance procedures
- Incorrect or incomplete delivery information
We appreciate your patience and understanding should any unexpected delays arise.
Failed Deliveries
If a delivery cannot be completed due to an incorrect address, repeated unsuccessful delivery attempts, or the recipient being unavailable, the order may be returned to us. Any additional shipping costs for re-delivery may be the responsibility of the customer.
Need Assistance?
If you have any questions regarding your delivery or shipment status, please contact us.
Luna Felton
Website: https://www.lunafelton.com
Email: support@lunafelton.com